What is roaming?

If you want to travel outside of Spain you have to activate the roaming option on your mobile. This allows you to continue using your phone when you are connected to a mobile network in another country.

Can I use my phone outside of Spain?

In the following countries you can use your data at the same rate as if you were in Spain without incurring any extra costs.

Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Gibraltar, Greece, Guadeloupe, French Guiana, Holland, Hungary, Ireland, Martinique Island, Reunion Island, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (Madeira and Azores), United Kingdom, Czech Republic, Romania, Sweden.

What network do I connect with when I am abroad?

Please consult the list of countries at the end of this page where you can use your data and make calls at your normal rate as if you were in Spain.

For countries not on the list, please contact us and we will inform you of which providers we have an agreement with according to your destination country.

Travelling to the USA? Important information to keep in mind.

From 15 June 2023, voice and data services in the USA will be charged. Upon arrival you will receive an SMS with all the information. Check prices at . Voice service in the USA is temporarily disabled in some states for our customers. The VoLTE service is not available, as an alternative you can use Apps that allow calls over the internet (Skype, WhatsApp, Telegram, etc.).

What are fair use policies, and how do they affect you?

Fair use policies were introduced by Commission Implementing Regulation (EU) 2016/2286 of 15 December 2016 with the goal of regulating the use of mobile data roaming services in the EU. As such, they establish that a consumer must be able to consume a volume of data roaming services equivalent to at least twice the volume obtained by dividing the overall retail price of their tariff (excluding VAT) by the regulated maximum wholesale roaming charge, which is set at €1.80/GB for 2023 (as detailed in terms of the aforementioned regulation).

Roaming consumption thresholds

Due to the regulations that establish the obligation to inform customers of their Roaming data consumption (€25/GB and €6/GB zones) *, 3 thresholds are set at which SMS information will be provided to customers to avoid surprises on their bill.

Consumption thresholds. How do they work?

Prices include VAT.

• €48.4 threshold: Customers will receive an informative message indicating they have consumed €48.4 of Roaming data*.
• €60.5 threshold: When customers reach €60.5 of Roaming data consumption*, their data will be blocked, and they will receive an SMS with instructions on how to activate them. These guidelines include a 'Landing Page' that customers must access to decide whether to continue browsing in Roaming*.
• €121 threshold: If customers decide to continue browsing at the previous threshold, their data will be blocked again when they consume €121 of Roaming data. At this moment, they will receive a new SMS with guidelines on how to activate it. If customers decide to continue browsing, they will no longer receive new notices about their data consumption.

*Data roaming zones €25/GB and €6/GB (excluding data consumption in Europe - Roaming like at home)

International vouchers and roaming

Calls made from Spain to other countries are included in the INTERNATIONAL service. INTERNATIONAL VOUCHERS are a product to be applied from Spain. When a line leaves Spain, it is included in the ROAMING service and the rates for this are applied.

ROAMING has the particularity of the agreement for EU countries, if you call from an EU country to another EU country, the price plan contracted in Spain is applied, in addition to the fact that the EU zone behaves as a single zone. This is known as "Like at Home" (LAH).

"If you are in France and you call Brazil, the Roaming rate applies."
"If you are in France and you call Portugal, the LAH rate applies."

Resources

Here you can download the user manual (2.1 MB)

Here you can download our roaming tariffs (0.8 MB)

List of networks abroad